Refund and Returns Policy

Refund and Returns Policy for Prime Mates Board Club

Effective Date: [Date]

Thank you for shopping at Prime Mates Board Club. We want to ensure that you have a satisfying shopping experience with us. If you are not entirely happy with your purchase, we offer a straightforward Refund and Returns Policy outlined below:

1. Returns Eligibility:

• • You may return products purchased from Prime Mates Board Club within 30 days of the delivery date.
  • The product must be in its original condition, unused, and with all original tags and packaging intact.
  • Customized or personalized items may not be eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return: To initiate a return, please follow these steps: a) Contact our Customer Support: Reach out to our friendly customer support team at [customer support email/phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return. b) Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to proceed with the return.

3. Shipping and Return Costs:

• • If the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged), Prime Mates Board Club will cover the return shipping costs.
  • If the return is for any other reason (e.g., change of mind, wrong size, not as expected), the customer is responsible for the return shipping costs.
  • Please ensure that you use a trackable shipping method for your return to avoid any potential issues during transit.

4. Refund Process:

• • Once we receive the returned item and verify its condition, we will process the refund using the original payment method used during the purchase.
  • Please allow up to [number of days] for the refund to appear in your account. The processing time may vary depending on your payment provider.

5. Exchanges:

• • If you wish to exchange an item for a different size, color, or model, please contact our Customer Support. We will guide you through the exchange process and check the availability of the desired item.
  • In case the requested item is unavailable, we will process a refund for the returned product following the standard refund process outlined above.

6. Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately upon receipt. We will arrange for a return, replacement, or refund, depending on your preference.

7. Non-Returnable Items: Certain items may not be eligible for return, including:

• • Gift cards or vouchers.
  • Items returned beyond the 30-day window.
  • Items not in their original condition or missing original packaging.

8. Changes to the Policy: Prime Mates Board Club reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to our Customer Support team. Your satisfaction is our priority, and we are here to help ensure you are delighted with your shopping experience at Prime Mates Board Club.